Frequently Asked Questions

Your OnePillow® pillow is filled with memory foam flakes. Although this material may initially feel firmer than lower-quality pillows, it softens with body heat and weight. This feature may make the pillow feel a little firm at first, but it is exactly this property that provides the support. Additionally, the pillow comes with two high-quality covers, each with its own benefits.

The coolingcover is suitable for use in any season. One side has a cooling fabric, while the other side feels warm and soft. The 100% cotton hotelcover can be washed at 60 °C and breathes like a normal pillowcase. You can also place the cotton cover over the coolingcover. Note that the cooling effect is strongest when your skin is in direct contact with the coolingcover.

The OnePillow® pillow is designed for different sleeping positions, whether you prefer to sleep on your stomach, side or back. This adjustable memory foam pillow can be customised to your personal preferences. Open the outer and inner covers, remove some of the memory foam flakes and adjust the filling as you wish. This way you can make the pillow thinner or thicker.

The OnePillow® pillow comes with two covers. You can wash the coolingcover at 40 °C and the hotelcover at 60 °C. Always follow the care label and do not wash the inner pillow.

You may try the pillow at home as you normally would, including washing the covers. This way you can calmly experience how OnePillow® feels.

You always receive a new and unused pillow. Fortunately, our return rate is very low. Pillows returned within the 60-night trial period are donated to charities or find their final destination at places like bed and breakfasts.